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Epic's Modern Approach to Real Estate Closings


Technology is one of the main focuses of our newly-formed company, Epic Settlement Group. The software we’re now using, called Qualia, makes closings more secure, more efficient, and fully transparent. And while that’s great for us, you’re probably wondering what that means for you.   

Qualia is a cloud-based platform accessible online from anywhere. It provides secure document exchange, real-time automated updates, and an easy-to-use interface. It provides us, you, and your clients, with the country’s first seamless online closing experience.

“There’s new excitement in the office as we’re learning the software and seeing its capabilities firsthand. It feels like the perfect opportunity to refocus our time and efforts,” said Lisa Peters Brown. “We’re excited to put it to use and share it with our clients.”  

Title agents, lenders, real estate agents, buyers, sellers, and vendors all connect on Qualia to collaborate on the closing experience with secure document exchange, messaging, information requests, and real-time automated updates on closing milestones.

“With Covid, cloud-based software allowed us to do our jobs and keep everyone safe,” said Lisa, “but Qualia will be invaluable even as people come back into the office.”    

Doug Kehl is the Operations and Training Manager who has worked with Qualia through Edge Settlement since 2018. He has been in the Epic Settlement office training their employees. 

"Qualia has integrations with the majority of the national underwriters which makes it possible to order title, issue closing letters, and even print shipping labels directly through Qualia," said Doug. "It saves the time of logging in to multiple websites to perform those duties."

Qualia has features like e-signing, a mobile app, and video conferencing. Its ease of use allows employees to learn and implement the software quickly with no disruption to everyday business.   

“We’ve been training on the new system for a few weeks now, and it’s so easy to use,” said Nadine Kerlin, Manager. “It’s very intuitive, and we’ll be up and running in no time.”   

Phone calls, emails, and the back and forth of documents are also greatly reduced with Qualia. Everything is in one place and accessible to everyone involved in the transaction. This saves time for Epic Settlement Group, but more importantly, it saves time for the realtors and lenders that work with us.   

“It’s a game-changer to be working with a stable, reliable, and intuitive cloud platform that works and delivers results,” said Lisa.

"Qualia has a lot of features that make the lives of the title company employees a little easier," said Doug.   "Once trained properly in Qualia, employees should see an increase in productivity and morale as their jobs become a little easier."   

Since its launch in 2015, Qualia has become the industry-standard in cloud-based closing software. Qualia is based in San Francisco, California, and has nearly 400 employees. 

Posted in Technology on May 24, 2021.